Anyone with an account is automatically enrolled.

Your point balance is on every page in the top bar.

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

No. Go ahead and earn as many as you can!

• Approved: These points can be redeemed on rewards immediately
• Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
• Canceled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled)

Your pending points will become canceled and will be removed from your account.

You, or someone you referred, canceled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points.

Not directly - please redeem your points for a voucher which can then be applied during checkout.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Please use our normal contact details.