Sweet Peace of Mind: Understanding Our Shipping Policy and Insurance

As the holiday season approaches, we know how important it is for you to ensure your delicious Tootie Pie treats arrive in perfect condition—just as you envisioned! We want you to have the sweetest experience possible, which is why we’re here to walk you through our shipping policy and the benefits of opting for our shipping insurance.

Why Shipping Insurance Matters

When you send pies to friends, family, or clients, you want to ensure they arrive safely. That’s where our shipping insurance comes in! For just $2 per package, you gain protection and peace of mind that allows you to focus on what truly matters: enjoying our scrumptious pies.

Here’s What Our Shipping Insurance Covers:

• Lost Packages: If your package doesn’t arrive within the expected delivery window and is confirmed lost by UPS, we’ve got you covered. We’ll work with you to provide a replacement or a refund.

• Damaged Items: If your pies arrive damaged, we’ll assess the situation and ensure you receive a replacement or a refund.

• Stolen Packages: If your package is reported as delivered but is subsequently stolen, our shipping insurance will cover the loss, allowing us to send a replacement.

Plus, You Get These Additional Benefits:

• Minimal Cost for Maximum Peace of Mind: For just $2, you receive significant protection against potential losses and damages, making it a small investment for sweet security.

• Priority Handling of Claims: Your claims will be prioritized in our customer service process, ensuring that you receive timely assistance and resolution.

• Hassle-Free Resolution: Our shipping insurance simplifies the process of dealing with lost, damaged, or stolen packages. Our team will handle everything for you, saving you time and stress.

• Full Transparency: We commit to clear communication and updates should any issues arise, so you’re informed every step of the way.

• Complimentary Replacement Treats: Customers who opt for shipping insurance may receive a complimentary treat (e.g., a pie or snack) with their replacement order as a token of our appreciation.

• Ideal for Business Gifts: If you’re sending pies as corporate gifts, shipping insurance is particularly valuable. It ensures that your gifts arrive in perfect condition, enhancing your professional relationships.

What’s Not Covered?

While we strive to provide the best service possible, there are a few situations our shipping insurance does not cover:

• Incorrect Addresses: We cannot cover packages shipped to wrong addresses provided by the customer. Please double-check your shipping information before completing your order!

• Recipient Not Home at the Time of Delivery: If the recipient isn’t available to receive the package upon delivery, we cannot be responsible for redelivery.

• Recipient Dissatisfaction with Flavor Choice Sent: While we take great care in preparing our pies, dissatisfaction with the flavor choice does not qualify for insurance coverage.

• Shipments Using Your Own Shipping Account: Please note our shipping insurance is not applicable for orders shipped using the customer’s own shipping account.

• Weather-Related Delays: Severe weather conditions can impact shipping times. We cannot cover delays caused by these events.

• Carrier Delivery Issues: Once your package is with UPS, we cannot control delivery issues. However, we encourage you to reach out to us for assistance.

• Acts of Nature: Natural disasters or significant events may affect delivery, and these situations are not covered by shipping insurance.

Order Processing and Shipping Delays

During the busy holiday season, we anticipate an increase in orders, which may lead to processing and shipping delays. Here’s what you can expect:

• Order Processing: We strive to process all orders quickly but allow extra time during peak holiday times.

• Shipping Times: Delivery times may vary based on location and seasonal demand. We recommend placing your orders early for timely delivery.

• Shipping to Commercial Addresses: Carriers do not deliver to commercial addresses on weekends. Ensure recipient names and business names are included in the address to avoid delays.

We’re Here for You!

At Tootie Pie, your satisfaction is our priority. Our customer service team is dedicated to ensuring you have the best experience possible. If you have any questions about your order, shipping insurance, or delivery, please don’t hesitate to reach out—we’re here to help!

For more details about our shipping policy and insurance, click here to visit our Shipping Policy page.